You may be clicking a link that was forwarded to you, rather than the original link sent directly from noreply@blanchardexchange.com. If that is case, go to www.blanchardexchange.com and select Forgot password? below the Sign In button. After entering your email address and selecting Reset Password, you will receive an email with a link to reset your Blanchard Exchange account password.
If you complete the steps above and still see someone else’s name on your account, please submit a request to our Technical Support team.