The following are requirements for Adobe Connect Meetings.
It is also recommended to disable any VPN clients and/or connections to proxy servers prior to connecting to an Adobe Connect meeting as these can cause connectivity issues.
Browser and Software Requirements
The following web browsers are supported:
- Microsoft Edge (Latest)
- Apple Safari (Latest)
- Google Chrome (Latest)
- Mozilla Firefox (Latest)
We also recommend that end-users install the Adobe Connect add-in to join a meeting - certain meeting features may provide a better experience using the add-in. However, this add-in is not required (note an exception below related to Internet Explorer*), and end-users do have an option to join meetings solely using their web browser.
*Note: Internet Explorer 11 can be used to join an Adobe Connect meeting, but end-users must install the add-in. Joining by browser/HTML5 is not supported using IE11.
Details and installation packages can be found here: https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html#Application
Run the Connection Test:
To confirm your device meets the necessary requirements, please visit the following URL: https://blanchard.adobeconnect.com/common/help/en/support/meeting_test.htm
Review of the additional Adobe Connect Meeting requirements below may not be necessary if you are successful in joining a test meeting.
Firewall Requirements
https://blanchard.adobeconnect.com
For the best experience with WebRTC in Adobe Connect Meetings, you should allow UDP and TCP traffic, as follows:
| Port Number | Protocol | Use | Domain |
| 3478 | TCP | STUN/TURN | blanchard.webrtc.adobeconnect.com |
| 3478 | UDP | STUN/TURN | blanchard.webrtc.adobeconnect.com |
| 32000 – 65535 | UDP | SRTP | blanchard.webrtc.adobeconnect.com |
| 443 | TCP | TURNS | blanchard.webrtc.adobeconnect.com |
| 443 | TCP | HTTPS | blanchard.adobeconnect.com |
Note: If you cannot allow UDP, or port 3478 over TCP, you can have a very good experience over TURN-S, by allowing only 443 as follows:
| Port Number | Protocol | Use | Domain |
| 443 | TCP | TURN-S | blanchard.webrtc.adobeconnect.com |
| 443 | TCP | HTTPS | blanchard.adobeconnect.com |
Connectivity Requirements
Bandwidth: 512Kbps minimum of free bandwidth. Recommend to disable VPN/proxy server connections prior to joining.
System Requirements
Browser (HTML client without add-in)
- Intel Core i5 or faster processor
- Mac OS X 10.13, 10.14 and 10.15
- 2 GB of RAM (4 GB recommended)
- Google Chrome (v70.0 & above), Mozilla Firefox (v65.0 & above), Apple Safari (v12.0 & above) and Edge (Chromium) (v79.0 & above)
The following requirements are listed if using the Adobe Connect add-in to join a meeting:
Windows (for meeting application/add-in)
- Intel Core 2 or faster processor (or equivalent)
- Windows 10 (64-bit, Windows 10 'N' Edition users must install the 'Media Feature Pack' before installing the application.)
- 1 GB of RAM (2 GB or higher recommended)
Mac OS (for meeting application/add-in)
- 1.83 GHz Intel Core Duo or faster processor
- 512 MB RAM (1 GB recommended)
- Mac OS X 10.13, 10.14 and 10.15
Virtual Environment (for meeting application/add-in)
- Citrix XenApp 7.11
Mobile (for meeting application/add-in)
- Google Android 4.4 or later
- Apple iOS: iOS 8.1.2 or later