Browse Our Knowledge Base
Blanchard Exchange - General Support
- I forgot my password for Blanchard Exchange
- Video displays MEDIA_ERR_UNKNOWN
- I encountered an error message stating "This video is no longer available".
- Where do I go to log in?
- I received a "MissingKeyMissing Key-Pair-Id query parameter or cookie value" error message
- Why are my PDFs corrupted when saving?
Blanchard Exchange - Administration
- Platform Overview & Features
- Tutorial - Set Up a Project
- Tutorial - How to Add Users
- Tutorial - How to Add or Edit Learners
- Tutorial - How to Add or Edit Administrators
- Tutorial - Adding Project Team Members
Blanchard Community
- What is the Blanchard Community?
- Is the Blanchard Community free?
- How should I get in touch with questions, feedback, and suggestions?
- Can I use Blanchard Community to promote my business?
- Unable to download PPT
- Contact Support
Blanchard Exchange - Trainer Portal
- Platform Overview & Features
- Tutorial - Trainer Portal Orientation
- Tutorial - An Introduction to the Trainer Portal
- Tutorial - Using the Navigation
- Tutorial - Viewing Project Details
- Tutorial - Viewing User Details
Blanchard Exchange - Technical Documentation (API and SSO)
Adobe Connect Meetings
- I am being prompted to install the Adobe Connect add-in when I already have it installed and cannot join a meeting.
- How can I test if my computer is ready to connect to an Adobe Connect Meeting?
- I am getting disconnected from Adobe Connect Meetings and/or am having playback issues with video
- I need the phone conference details for my virtual meeting - where can I find it?
- Where can I download the Adobe Connect Meeting add-in?
- Technical Requirements
Circles
Talespin
Public Webinars
Presentation and Leader Notes User Guide
- Rebranded Facilitation Materials Summary 2023
- Leader Notes - Quick Start Guidelines
- Leader Notes Troubleshooting - General Issues
- Leader Notes Troubleshooting - The gray Facilitation Tips boxes aren’t printing correctly.
- Leader Notes Troubleshooting - The numbering structure is no longer working.
- PowerPoint/Video FAQ - What are the system requirements?
Video for Virtual Delivery - Facilitator Instructions & FAQs
- Client Facilitated, Produced, and Delivered Virtual Training - Video Instructions
- Instructions for Accessing Video Files on Blanchard Exchange
- FAQ - Can video files be uploaded directly into the virtual classroom platform?
- FAQ - What video format should I use for virtual sessions?
- FAQ - I will be using Adobe Connect to deliver the virtual sessions. Will I also need to use Adobe Presenter?
- FAQ - Can YouTube, Vimeo, or other similar public Internet streaming services be used for video streaming?
LBAII - Leader Behavior Analysis II Self & 360
DISC Profile
SLII App
- I can't find my SLII App activation code - what do I do?
- The app no longer works right on my phone.
- I can’t unlock my app—what do I do?
- What platforms are supported?
- Can I use the SLII app on multiple devices?
- Where do I get the app?